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It might be possible: Lowering Operational Costs With Maintaining Service
Being an operational manager, I always struggle with our financial departmer, the controller and other wise guys about the performance of our contact center. This found post gave me valuable insights....
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Resolutions for 2010: setting service goals strategically
A board member I once knew considered customer service as the waste bin of the organization. I never understood whether he referred to the output of the processes, the customers themselves or the...
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Reading Blogging Innovation: Role of Social Media in Creating Word of Mouth...
Found at Blogging Innovation: Role of Social Media in Creating Word of Mouth and Customer Experience – Innovation blog articles, videos, and insights. by Paul Williams What’s the role of social media...
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Recommended slide deck: Steve Bridger’s Staying relevant in a wired world
Steve’s presentation is based on his experience of working with charities and not-for-profits and highlights the importance of the internal change that must take place in any organisation if they are...
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Recommended read: Danny Brown’s What Are Your Social Media Metrics?
Image by Stuck in Customs via Flickr What Are Your Social Media Metrics?. There’s an interesting post over at the Canadian Marketing Association blog today called“Measuring Social Media”, written by...
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Proving you that online communities in health care really work!!
I thank God that I seldom visit hospitals or other health care providers. But when I have to be there (or have to visit loved ones) the environment creates a feel of back to the past (sometimes even...
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